Designing, developing, and implementing a new system are obvious components of a project’s overall success. However, it is the ability to support and maintain the system that determines the long-term success and viability of a project. At Canaima Software we offer our clients extensive options for support and maintenance of the installed systems. We can also prepare custom training programs to help you, and your company, take full advantage of your software and installations.

	Support/updates for custom developed components:	Support for general usage, modifications, and integration to other components Updates to add new functionality Replacement of custom components with new technologies
	Support/updates for off-the-shelf components	General usage consultations Problem solving and debugging Updates and/or replacement with new versions or technologies Link/facilitation of technical documentation Training of users, operators and system administrators
	Hardware/Software troubleshooting, upgrades and general maintenance:	In-situ troubleshooting/maintenance Off-site maintenance/troubleshooting with rapid turnaround New hardware consultations Emergency management and support
	Training:	Custom developed programs to to train your personnel on the use of your systems Training on the use and application of new technologies

Key Benefits

	Support by knowledgeable personnel that are familiar with your business and systems
	Phone support without long waiting periods
	In-situ support and problem solving
	Fast turnaround for maintenance and upgrades
	Assurance that updated/replaced components will work seamlessly with your current systems and configuration